Privacy Policy

1. Who We Are

MTS Car Rental (“we”, “us”, “our”) operates a car rental service in Armenia through this website and at our Yerevan office.

This Privacy Policy describes how we handle personal information when you browse our site, create an account, submit a booking, or contact us.

2. Information We Collect

We may collect the following categories of personal information:

• Identity and contact details: name, email address, phone number.
• Account information: login credentials managed through our authentication provider.
• Booking details: pickup and return dates, selected vehicle, notes you provide.
• Technical data: IP address, browser type, device information, and pages visited.
• Communication records: emails, phone calls, and messages with our team.
• Rental documents: licence details and ID information provided at pickup when required for the rental agreement.

3. How We Use Your Information

• Process booking requests and manage reservations.
• Create and administer customer accounts.
• Communicate booking confirmations, updates, and support responses.
• Issue official rental letterhead and related documentation.
• Improve website performance, security, and user experience.
• Comply with legal obligations and respond to lawful requests.

4. Legal Basis for Processing

We process personal data to perform rental contracts, provide services you request, pursue legitimate business interests (such as fraud prevention and service improvement), and comply with applicable laws.

Where consent is required—for example for certain marketing communications—we will ask for it separately and you may withdraw consent at any time.

5. Sharing Your Information

We do not sell your personal data. We may share information only when necessary:

• With service providers that host our website, database, authentication, and email systems.
• With payment or insurance partners when required to complete a rental.
• With law enforcement or authorities when required by law or to protect rights and safety.
• In connection with a business transfer, merger, or restructuring, subject to appropriate safeguards.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used.

You can control cookies through your browser settings. Disabling essential cookies may affect account login and booking functionality.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including legal, accounting, and dispute-resolution requirements.

Booking and rental records may be kept for several years where required by law or legitimate business needs.

8. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

No online system is completely secure. Please use a strong password and keep your login credentials confidential.

9. Your Rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests, email Traveltourismmts1@gmail.com or call +374 43 714 845.